Barbara McCracken & Family – Focus
Quebec - June 2010
We loved it. Everything
went well and the people of Quebec are very friendly. My only
negative comment would be that it was a little inconvenient to be in 2
rooms. In Quebec City our rooms adjoined and we were able to
leave the door open. That worked perfectly. But in the
other two places, that was not possible. Otherwise, it was
lovely. I had no problems with the vouchers. Thanks for everything!
****************** David Clarke – Greece – June
The 8 day "Best of Greece"
tour with Cosmos was great, our guide Marika was very informative and
handled the logistics of managing a diverse coach load of tourists
superbly. We also spent a few days in Mykonos and stayed at the lovely
Princess of Mykonos hotel. We had to return a day early due to the
Greek general strike and we were very impressed that the Managing
Director of Destination Greece Antonios Protogeros called us urgently
to warn us that the ferries would not be running on our scheduled
departure date and that we risked missing our home bound flight. He
arranged for upgraded tickets for the ferry a day earlier than planned
and then personally met us at the ferry and escorted us to our hotel in
Athens. He was very helpful at suggesting things to do during the one
day strike and with his diligence he really went beyond what was
****************** Jill Skone – Egypt – June
Thanks for your inquiry.
What a great trip. I must say the accommodations---hotels and on
boat, the meals-- were much better than I had expected. The
guides were wonderful and all instructions were carried out--no
problems of any kind. The one issue that did not work out
too well was the traffic gridlock in Cairo. We spent hours waiting in
the traffic--and thus did not see all of our planned excursions on the
two days of sightseeing in Cairo. I wouldn't know how to remedy
it---it does not matter what time of day---it always seems to be in
gridlock. Otherwise, we loved every second of it!
****************** Jennifer Huntley – Egypt –
I just wanted to thank you and
I just wanted to let you know that we had a very interesting time in
Egypt. Very different country with a lot of wonderful history and
I am glad we had the opportunity to see another side of life.
****************** Lisa Cargal – Asia -
We had a fantastic time! I
want to let you know that Tour Company were fantastic. Everything
went off like clockwork. The guides, hotels, attractions, and
itinerary in both Vietnam and Cambodia were fantastic. We had no
problems what so ever. The guides were there at the airport
or docks to meet us every time on time and their attention to detail
was great. They all spoke English very well, had great
personalities, were well versed in the history and customs of each area
and made us feel welcome and safe. They were informed of our
upcoming itinerary plans and discussed these with us as
well. Flights within Asia also were great. No delays
or cancellations. I would not hesitate to recommend or travel
with this company in the future.
Thailand was also fun but we
had a few glitches. Bangkok was great and we loved the
dinner/show you arranged. Very entertaining. The flight to
Phuket was fine as well and we were met at the airport no problem,
except the spelling of our name: Carjal. This is not a big deal
but we wonder if this is what led to some of the problems. First
they did not have our ferry tickets to Phi Phi. Not a big
problem, we just had to stop at the main office in Phuket and pick them
up. Once we got to the Bay View Resort they had our reservation
but no record of payment. The resort had to contact East West
Siam to get this straightened out. After arriving at the pier on
the 18th there was no one there to pick us up. We waited for a
couple hours thinking they might be coming when dropping clients off
for the afternoon ferry. Finally a rep from the ferry company
contacted East West Siam and it turns out they thought we were arriving
on the afternoon ferry. Seems as if they never cancelled the
double booked flight from Phuket to Bangkok but simply moved us to a
later flight. We made it to the airport in time but were getting
worried. East West Siam certainly didn’t seem as organized as
Vidotour – were we just spoiled? Maybe it was just
We did have a wonderful time
on Phi Phi. The resort actually picked us up in a boat and
ferried us down the beach to the resort. The bungalows were
wonderful, with great views! One suggestion, if possible, I would
advise clients to stay the night in Phuket so they can catch the
morning ferry, thus giving them a full half day on the island. As
it was we had to wait over three hours from the time we were dropped
off at the pier to the time the ferry left. Again, not a big
deal, but a thought for future clients.
All in all it was just
great!! Lots of memories and photos. I’ll recommend your
company and hopefully use you again for our future travel plans.
You have been a great help in all this organization.
****************** Diane Fulcher – France –
The Trafalgar tour went very
well. I have now seen most of France.
Our tour guide with the
Trafalgar Tours Highlights of France, Marie Du Bois, was an excellent
young woman. She had a wonderful personality and was very knowledgeable
regarding the history and culture of France. Her organizational skills
were remarkable and her willingness to help with any kind of problem
was exemplary. Under her leadership the group bonded very well and
everyone had a very good trip.
I would certainly recommend
this tour to anyone and if they were able to get Marie Du Bois as the
guide that would be a terrific bonus. The Holiday Inn Garden Court
Hotel chosen by Trafalgar for the first night was fine in itself but
the neighborhood was dingy and dirty. I know this hotel was chosen for
its close location to the exit to the highway but no one in the group
cared for the area. I was there four nights and each day I took the
subway and got out of the area as quickly as I could. I felt safe
enough, for me that wasn't the issue. The area was just very gritty and
actually the guide books give very negative comments about the area.
For a one night stay it was okay and the staff working there were
friendly and cooperative but it was not a pleasant situation for four
However, I know that it was my
decision to stay there since I didn't want to stay in two different
hotels while I was in Paris. I was unaware of how unpleasant the
neighborhood was. Having said that, I managed just fine but for the
future I would stay there only the one night if I had to. Thank you so
much for all your work and organization for my trip. I think you may
have had something to do with the very comfortable room that I got each
night. I always had a good sized room with a double bed and a nice
bathroom. Some of the others in the group traveling as singles
mentioned how small their rooms were so I kept my counsel and said
nothing. The only other hotel that was not liked was The Apogia in
Nice. It was quite grubby and the carpet in my room was so dirty that
it made my feet black when I walked on it. I know most people made
negative comments about that hotel on their evaluation forms, myself
included. All in all I had a great trip and I do thank you very very
much for all your efforts on my behalf. You are a wonderful example of
Nova Scotian hospitality and helpfulness.
****************** Charles Hubert – Egypt –
I had an excellent trip and
thoroughly enjoyed the experience. The pyramids, ancient
buildings, temples, tombs and other sights are amazing. The city
representatives and guides were very attentive and always on time
despite several early morning transportation and tour departures.
The hotels were beautiful and
well located. The food was tasty and agreed with my system which
is important. The trip really does give the
highlights of Egypt. The contrasts between the verdant Nile, the
desert, the Mediterranian and the Red Sea are striking. Thanks for all your assistance
and the work of your team in Egypt.
****************** Darleen & Nicholas
Corcoris – June 2010
THANKS ALL OK.
****************** Milli Wilcoxson – Nova
Scotia and PEI Self Drive – June 2010
Hi, we had a wonderful trip,
the self-driving tour gave us flexibilty to do what we wanted and still
see the highlights. I was going to write and thank you for your help.
****************** Venkatram Kowsik – May 2010
Things went off well during
the tour. Being vegetarians we had problems getting some hot food.
However, the tour director took care of us as much as possible. Thanks
for all the help you have extended.
****************** Varune Maharaj – Egypt – May
Overall I can say we had a
great time in Egypt. Our primary purpose was to take in all the
history, and quite simply be awed by all the monuments and
We had an unforgettable
honeymoon, and I sincerely appreciate all the assistance from you in
putting together this tour for us. Thank you for all your support.
Wilson – Egypt – May 2010
I simply can't express just
how wonderful a time I had. Please let the powers-that-be know
that I was treated with courtesy, warmth, and wit. All of my
guides were great; with special praise to Hysam, Randa, Kirim, and
Aziz. The cruise down the Nile was spectacular. (Nile
Shams) The accommodations at Pyramids Park Resort were excellent,
and I would like to offer a special thanks to one of the Maitre'ds,
Mostafa. He was attentive, responsive, and witty. Please
let the PPR folk know. I am in the midst of writing an account of
the whole event, and when I'm finished, I'll forward it to you for your
amusement. Try as I might, I've not a single complaint.
Thanks again for all the time and energy you put into providing me with
a wonderful experience.
****************** Meghan Leslie – Europe
- May 2010 – Action Travel
Just a quick note to let you
know that despite the challenges thrown up by the volcanic ash and the
impact it had on the tour, the 3 of us, Bev, Irene and I, had a
wonderful trip. Thank you for all of your support in the first
few days of the trip. The phone calls to ensure we were OK and
the prompt response to our 'minor' problems was very much appreciated. Once again, many thanks for
your wonderful customer service and support.
****************** Brian A. Tieszen – May 2010
– Action Travel
Hi Joy, thanks for pulling
things together so smoothly while under the gun of my tight time line.
Much appreciated. You are good !!!!
****************** Beverly Black – Cruise - May
2010 – Euro World
Hi Wendy - Everything went
fine, it was a great trip, but Holland America has this line beat, in
my opinion. Thanks again for all the trouble you went to make life
easier for us.
****************** Phil Valentine –
Egypt – April 2010
am still digesting my visit to the "Strange & Wonderous"
land. Hard to describe all there was to see, the cruise on the
river Nile was really great. I have never seen anything like
Cairo - cars and people going in all directions on the roads with a
chorus of horns all their own. Enjoyed seeing the pyramids and
all the temples and tombs, especially in the Valley of the Kings in
Luxor. My drivers and tour guides were quite good and made it
possible to understand the ancient history of this place. It was
incredible seeing the carvings and glyphs (with colors still quite
bright) even after all those 5000 or so years. I would say I had
a great time, even with all that went awry.
team worked hard and efficiently to ensure my itinerary was met as much
as possible. The few hitches encountered were mere bumps in the
road. I am amazed they are able to keep such tight schedules in a
place as dynamic as Cairo. Thank you
for your concern. (Phil was caught up in the delays as a result
of the Volcano and arrived a few days later than originally planned)
****************** Jennifer Wang
– Italy – April 2010
you. I loved the trip to Italy and had a wonderful time. I
thought Vincenzo is very knowledgeable and well organized tour
director. I don't have any complaint. I enjoyed every
moment of it.
****************** Solange Gallo
– Egypt – April 2010
have to let you know that I was very pleased with my stay in Cairo,
Egypt. A-Z tours made my visit a very pleasant on, your supplier
in Egypt were always there for what I needed (new hotel etc). I
will be sure to contact you again for any future trips, and will
definitely recommend your company to friends and family.
was also caught up in delays with the Volcano)
****************** Johanna Goold
– Palm Springs – April 2010
had a lovely time. Weather perfect and the condo we had was
very suitable for infirm old folks.
travel arrangements were just fine. Westjet good apart from
seats that were a bit ‘sat-out’ on the way down but they more than made
up for it with the curb-side check-in at Palm Springs airport on
arrival, Avis had a difficult time finding my reservation and in the
end I down graded to a Subaru Outback with a free tank of
gas. A great car to drive and very comfortable and the
wheelchair just fit.
need to plan the next one.
Johnson – Mexico – April 2010
went well. Thanks.
****************** David Oqawa –
Las Vegas – April 2010
trip went well and we enjoyed the hotel. No delays are problems
with the airlines.
for your assistance
****************** Julie H.
Ferguson – South Africa - April 2010
you – I had no idea when I contacted you what an immense amount of work
you would do for me. No tour company has ever been so thorough in my
experience. I so appreciate it.
****************** Gonzalo Rubio
Sologuren – Egypt – April 2010
cruise was amazing, thanks.
****************** Linda Ekizian
– Amsterdam – March 2010
Lily and I had a wonderful week in Holland and Belgium. The week
progressed without any problems. The tour company was excellent: with
intelligent guides, interesting itineraries (not too rushed) and
wonderful hands-on service. We were booked for a duplicate tour to
Delft and The Hague one afternoon and they quickly substituted the
redundant tour with a visit to the glorious Keukenhof Gardens (which is
only open in March - May) - a highlight of our week!
hotels were first rate. The one disadvantage was the somewhat remote
location of the Novotel which was nearly 30 minutes and 30 euros (each
way) to connect with the Tour in Amsterdam. The Brussels portion
included hotel pick-up and was centrally located which was appreciated.
The train connection to Belgium was fast and easy. Thank you
for all you did to pull this trip together for us! If you have any
specific questions, don't hesitate to ask me.I've attached a photo I
took at the Keukenhof..it makes a great desktop!
in touch for our next adventure.
trip was a custom trip arranged after one of the tour companies
cancelled their original tour)
****************** Andre Araujo
– Egypt – March 2010
would like to thank you for all the support and high quality service
delivered by Khaled in Egypt. The trip was fantastic from the beginning
to the end and we're back to Kazakhstan ready to return to our
extend our satisfaction to Khaled and his team.
****************** Dorothy &
Gary White – Maui, Hawaii – March 2010
arrived back on Wednesday morning from our week in Maui and the trip
was absolutely fabulous. The flights were great and the Kapalua
Villa that we stayed in was gorgeous. The accommodation was a two
story, corner, end unit townhouse with panoramic views of the ocean
with wrap around windows and lanias from both upstairs and down in the
front, and the back windows looked at the Bay Golf Course.
even watch them putting and teeing off from the shower! It truly
was a wonderful holiday and I thank you again for all of your
assistance in booking the perfect getaway. The only negative was
it wasn't long enough!
****************** Patrick &
Suzanne Donlan – Egypt, Jordan & Syria – March 2010
great seeing all of the sights, or some of them, that Egypt, Jordan
& Syria had to offer. We have always wanted to see them and
now we have covered most of the world. Some places we didn't get
to in the past even though I spent some 32 years traveling around the
world as a pilot and Suzanne as a flight attendant. Overall we enjoyed
the trip very much.
****************** Mohan and
Aruna – Egypt & Jordan – March 2010
you very much for making travel arrangements for Aruna and I for a
memorable trip to Jordan and Egypt. We are home now, both in good
health and recalling memories made on this trip. We are fortunate
to have re-lived about 4,000 years of the history of the civilization
in these countries. I am providing below our input to you and
encourage you to share it with Carol in Canada, Dr. Khaled in Cairo and
people at Jordan National Tours. In
summary the tours met our expectations. Jordan:
This trip was excellent. Our transfers from airport to hotel and back
were ably attended by agency staff. Kempinski Amman and Petra Movenpick
provided comfortable accommodations. We had a very personalized tour of
Jordan with our guide - Ribhi and driver . Ribhi is a very
knowledgeable person. He did an outstanding job in guiding and showing
sites to us. Jerash, Mt. Nebo, Dead Sea, Petra and Wadi Rum have
left lasting impressions on us. Egypt: It
was a great experience. We were escorted from the airport to hotels and
back all four times by Rammy from A-Z Tours. He was prompt and
Aswan was a good place to stay at Aswan. We
received high quality services from our very knowledgeable
guides. Mona was with us in Cairo. She was caring and
showed the pyramids of Giza as well as Egyptian Museum, Islamic Cairo,
Coptic Cairo, Sakkara and Memphis. Mohsen received us at Aswan
and showed Abu Simbul, our Nile Cruise stops at Edfu and Kom Ombo, and
at Luxor where we added optional tours of Abydos and Dendara temples in
addition to Luxor and Karnak temples. Packed food from the Nile Cruise
line was not the greatest. The selection of restaurants in Aswan for
lunch and dinner were not the best. We had a good driver with us all
the time. The Nile
Cruise was satisfactory. The boat was good and well furnished but
the food was only OK. We hope
that our input is of assistance to you. We look forward to future
business with you.
Lightfoot & Lyle – Egypt, Jordan & Syria – March 2010
Ramses Hilton: This hotel is well located for the type of
exploring that we wanted to do. The services and rooms provided
by the hotel were satisfactory and some upgrading seems to be under
way. Not a bad choice. We enjoyed one of the best
meals of the trip in the restaurant here.
Basma: This hotel is also well located and but showing its
age. For one night (and a very short one at that) it was
fine. Our rooms view of the back wall and the cemetery did not
St. George: The nicest hotel of the entire trip including the
Movenpicks in Jordan. Wonderful location, great atmosphere and
Sports Hotel: Definitely the biggest disappointment of the
trip. The location was less than expected. The airport
runway was about 200 yards from the room and the beach was about a
½ mile away.
in Jordan: All first class hotels with all the amenities.
Not the character of the Sonesta but very lovely.
Royale: A very nice, luxurious hotel but a bit distant from any
Cham Palace: Quite an enigma of a hotel. Grand old style in
public areas but with small, smoky rooms, faulty air conditioning and
some of the most uncooperative staff we have ever encountered.
Should be great but just doesn’t get there.
Dedeman: Very nice hotel in a beautiful location.
Dedeman: Very nice hotel with a great view of the Citadel.
For our purposes of exploring on our own, a location in the Old City
would have been preferable.
Spring Cruise: Wonderful choice. We could have stayed
All the tours were worthwhile and well-conducted by Mona with the
exception of the “Cairo City Tour”. This tour, which
consisted of a visit to Ibn Tulum mosque and the adjacent museum, the
Cairo Tower, and a peek at the Opera House from outside the gates was
not what we expected. We were looking for an overview of the City
where we would learn the locations of all the sights for further
A well conducted tour but probably a bit ambitious for a one day
trip. Traffic and road conditions mean that most of the time is
spent on the road and not seeing the sights. We enjoyed seeing
Alexandria but would be hesitant to recommend this tour.
Simbel, Aswan, Luxor, and Dendarra: This was certainly one of the
highlights of the trip. Our guide, Mohsen, was very knowledgeable
and friendly. He kept us moving along so we could cover the whole
Sheik: The guide and the trip to St. Katherine’s monastery were
good. It’s a shame that you can’t see more of the monastery after
driving all that distance.
Petra, Madaba, Dead Sea: The guide for this portion of the trip,
Rami, was excellent. From picking us up at the ferry to dropping
us off at the Dead Sea he was extremely helpful, pleasant and
informative. The only possible complaint we could have, and it’s
a small one, is that the van provided was quite snug for six people,
three of whom are very large.
The guide who took us from the Dead Sea to Amman and around Amman was a
bit of a joke. He wasn’t too knowledgeable about the antiquities
in Amman and loved to talk about himself. It was just a short
trip so not a big problem.
Border: An awkward situation arose when the Jordanian crew took
us to the Syrian border and handed us off to two cab drivers who were
paid to take us through Jordanian exit procedures and on to the Syrian
entrance station. The drivers spoke no English so we really
didn’t know what was happening. We give the Syrian guide, Hisham,
full credit for getting us through the entry procedure and hiring two
taxis to continue the trip to Bosra and Damascus. (Not quite an
air-conditioned van and more than a bit crowded.)
Tour: Our guide, Hisham, was one of the greatest delights of our
trip. He was extremely knowledgeable about all things Syrian past
and present and he shared much of it with us. The sights of
Palmyra, Bosra, Aleppo, et al were all outstanding. Syria was
definitely the place that exceeded our expectations by the
most. Hisham also made hotel check in/out and border
entry/exit procedures go very smoothly. He helped us through all
of these and we greatly appreciated that.
Summary For the
most part, this was a memorable and wonderful trip.
****************** innie and
Peter Phillips – Egypt – March 2010
are back in hot and sunny Mumbai with happy memories of our stay in
Egypt with its warm and friendly people. We would like to thank you and
all your staff for making our tour very, very enjoyable. We had a
wonderful time. We would like to add special thanks to Mr Ramy at
your Cairo office who, at all times, was very punctual in meeting us,
caring and very professional also Mr Said the driver ( he looks vaguely
like Omar Shariff, the actor ); we say this because there were 2 Mr
Said's. He was a courteous man and a very good and safe driver. Mr Amr
Khattab, the guide in Cairo, was an excellent guide who went out of his
way to do that litte bit extra which made sightseeing with him most
from one all the guides that we had were extremely good and conducted
themselves professionally, making our tour and sightseeing informative
in which we rate the Hotels are as follows:
Meriden Cairo Sheraton
Alexandria Nile Shams Basma
Plaza St Catherine Host Mark
hotel above, in our opinion and experience of room service and dining
room service, did not warrant a 5 star rating and was more in the 3
conclusion we would say that A-Z looked after us very well on the tour
and at no time did we feel isolated or vunerable. Again many, many
thanks to everyone for making our tour and stay in Egypt memorable and
now thinking of doing a coast to coast tour of Canada, a country we
would also like to visit, with A-Z.
****************** Sue Wriley –
Egypt & Jordan – February 2010
it back fine. The trip was great and we saw a lot of wonderful
things. Our three different tour guides were great. We liked
everything about them. They were polite, knew their material, and
the tours ran smoothly. We cannot say enough good about them. The
trip was planned out well except to go to Abu Simbel. We had to
wake up at two in the morning to fly down to Aswan, and wake up again
at 2:00 in the morning to go to Abu Simbel. We were tired after
that. The rest of the trip was fine. I would make a
recommendation for your clients in the future, that not to take the
train. It was filthy and dirty. The only thing was it had clean
sheets, but that was it. The bathrooms were disgusting. We were
glad we flew going down to Aswan, we only wished we had flown to
Cairo. The hotel accommodations were good in Egypt and great in
Jordan. I hope
this helps future clients, and oh by the way, immigration was easy, no
problems. Thank you
for your help and I look forward to you helping me in the future.
you were back home safely. Our guide Mohsan was brilliant. l really
will recommend him to everyone. Thanks for all your organization- that
****************** Dhaya Pillay
– Egypt – January 2010
the arrangements were perfect, thank you.
Galindo – Egypt – December 2009
was awesome. The guide was very knowledgeable. I will definitely return
****************** Cindi Stambaugh - Egypt – Nov 2009
want to thank you so much for all the planning you did on my recent
vacation with my family to Egypt. It was great not to have to
worry about any details because you made sure everything was taken care
of. I also want to recognize the hospitality that I was shown by
our driver Mohammed and guides Mona and Hussan. They are an asset
to your tour company. They made us feel welcome at every moment
and assisted us with any need that we had. I have never had a
vacation go as smoothly as this one and I know that is due to the hard
work of you all. I have recommended your company to many friends
and hope that if they decide to use your company they will receive the
same excellent service. My friend said she would be contacting
you about a trip to Egypt she plans to take in February.
****************** Allan &
Janet Jones – Egypt – November 2009
of Egypt was very enjoyable & your planning was above our
****************** Karen Kunin –
Egypt – October 2009
really had a nice trip - except for the fact that I got sick in Luxor -
the next day after we left Cairo by sleeper train. Thank God that I had
some pills with me and within 2 days I was fine. All in
all - we had a really good time. I recommend that you go someday as
well - but don't wait until you're in your 60s to do so. There's a big
difference between 40 and 60 in your energy - especially in the heat. I
managed to do everything - just slower than my daughter. I think she
would have preferred going with someone her own age - but for the most
part we got along fine. Another
surprise was that we were the only 2 on the tour - actually it was
quite nice - we had our own personal guide. A woman in Cairo - and a
man in Luxor and Aswan. Both were very nice. We were met at the airport
and our passports were stamped - and we didn't have to pay anything. It
was lucky that I asked for a free day because the next day we didn't
wake up until 1:00PM. We bought some jewelry - necklaces with our names
in heiroglyphics in 18 carat gold. we were also taken to a perfume
factory where I bought some beautiful glass bottles, a spice shop where
my daughter bought some spices - I didn't - a papryus shop where we
each bought some pictures - and a shop where my daughter bought a set
of Egyptian sheets including a duvet cover - 1000 thread count. The
pyramids were very nice - just a lot of walking - I even got on a
camel. The many temples we saw were lovely as well. I just can't
remember their names - there were so many. The Egyptian museum was very
large - no pictures allowed inside - and we saw all the treasures from
King Tuts tomb - and we went into the mummys room as well. They are
encased in glass - and have to be kept at special temperatures to
preserve them. That was the only room that was air conditioned. The
pyramids that we went inside were large on the outside - but small and
hot inside - you had to stoop - and I'm only 5ft 2in - imagine someone
at 6ft 4in - ouch!! Anyway -
all in all - I'm really glad we got to see Egypt. I t is a country very
rich in history - and we were treated very nicely. Those US one dollar
bills came in very handy for tipping. Also - you have to learn how to
say NO - especially when you're at the market. You can't buy everything